FAQ
Find answers to our most frequently asked questions.
Find answers to our most frequently asked questions.
Product Information
Is Bestie Skin Club safe for my child’s skin?
Yes! Our products are dermatologist-tested, made with gentle ingredients, and specifically formulated for tween skin — no harsh actives, no unnecessary fragrance.
What age is Bestie Skin Club best for?
Our products are designed for tweens, typically ages 8–13, as a safe and fun introduction to skincare, but great for everyone!
Can my child use Bestie Skin Club every day?
Absolutely. Our formulas are gentle enough for daily use and help tweens build healthy skincare habits early on.
My child has sensitive skin — will this work for them?
Our products are designed with sensitive tween skin in mind, but we always recommend a patch test and consulting your pediatrician or dermatologist for peace of mind.
Do you use any active ingredients like retinol or acids?
Nope. We skip the harsh stuff and focus on hydration, cleansing, and barrier-friendly ingredients that support growing skin.
How are your products tested?
Ensuring the quality and safety of our products is a top priority at Bestie Skin Club. See below for the various testing phases and processes that our products undergo before they reach you.
Formulation Process
The formulation process begins by consulting guidelines from ingredient suppliers about the recommended usage and concentration for each ingredient.
Cruelty-Free Testing
We believe that beauty should be cruelty-free, which is why we don't test (and never will) on animals. Instead, each product is tested by volunteers who share their skin’s reaction after testing and provide their subjective evaluation.
Laboratory Testing
After a product is created, it undergoes rigorous testing in a laboratory. This includes measuring various physical and chemical properties, determining stability and expiration date, as well as studying and defining standards for storage. In accordance with the law, each product is tested by a qualified chemist to ensure it complies with safety and consistency tests. We also send the items to external labs to make sure that the chosen preservatives work well throughout the validity period.
Batch Consistency
We also check the physical and chemical properties for each batch we manufacture. This ensures that the product from production is consistent with the approved version from the laboratory.
Conclusion
Quality and safety are very important in the development of Bestie Skin Club products. From formulation to final production, each product undergoes a series of tests to ensure it meets our high standards.
If you have any questions or are not sure about any aspect of our testing process, please feel free to reach out to info@bestieskinclub.com.
What is the shelf life of your products?
General Shelf Life:
Most BSC products have a general shelf life of 2 years from the date of production. When you receive your products, you can expect them to have no less than a 6-month validity period. However, on average, the products will have a validity period ranging from 12 to 24 months.
Validity After Opening:
Once opened, BSC products have a validity period that ranges from 3 to 24 months. It's essential to note that the expiration date is also listed on the packaging, providing you with a clear guideline on the product's usability.
Find answers about our products
Shipping & Return Policy
How long will it take to receive my products?
Orders typically ship within 1–3 business days. Standard shipping usually arrives within 3–7 business days after that, depending on your location.
Where do you ship?
We currently ship within the U.S., and we’re working on expanding internationally soon. Stay tuned, Besties!
How much does shipping cost?
Shipping is free on all U.S. orders over $50! For smaller orders, shipping is calculated at checkout based on your location and preferred speed.
How can I track my order?
Once your order ships, you’ll get a tracking link via email. You can follow your package every step of the way!
My package is delayed or missing — what do I do?
Oh no! Please reach out to us at info@bestieskinclub.com with your order number. We’re here to help and make it right.
What is your return policy?
We want you and your tween to love every product! If you’re not 100% happy with your purchase, we accept returns within 30 days of delivery for unopened or gently used items.
How do I start a return?
Just email us at info@bestieskinclub.com with your order number and what you'd like to return or exchange. We’ll guide you through the quick process!
What if my item arrived damaged or something is missing?
We’re so sorry! Please email us with a photo and your order number — we’ll make it right, fast.