Frequently Asked Questions
About our products, ingredients and the day + night routine.
What’s in the Bestie routine?
Four products. Day: Foam Party gentle foaming cleanser, then Super Chill fragrance-free moisturizer. Night: Clean Queen micellar water, then Sleepover fragrance-free overnight cream. See the routine.
Is it gentle enough for tweens?
The routine is gentle cleansers and moisturizers made for tween and teen skin, with no retinol, exfoliating acids or anti-aging actives. As with any new skincare, try a quick patch test first.
What age is Bestie Skin Club for?
We make skincare for tweens and teens, and plenty of moms use it too. If your child is just starting out, begin with the day routine. Here’s our guide on when to start.
Which products are fragrance-free?
Super Chill and Sleepover, the two moisturizers that stay on your skin, are fragrance-free. Foam Party and Clean Queen contain a small amount of fragrance, listed on the bottle.
Does Clean Queen need to be rinsed off?
Nope. That’s what makes it perfect at night, after practice or at sleepovers. Just sweep it on with a cotton pad. Learn more.
Where did the other products go?
We simplified to the four products tweens actually need: two cleansers and two moisturizers, for day and night.
Can boys use Bestie Skin Club?
Absolutely. Skin is skin! The routine works for every tween and teen.
Shipping and Returns
Still need help? We’re a small team and we read every message.
How long does shipping take?
Orders ship in 3–5 business days, and you’ll get a tracking number as soon as yours is on the way. Rates and delivery times are shown at checkout. See our shipping policy.
Is there free shipping?
Yes! Shipping is free on orders over $50.
Do you ship internationally?
We ship both domestically and internationally. Rates and delivery times are calculated at checkout based on your location.
What is your return policy?
We accept returns within 30 days of delivery on unopened or gently used products, and we refund your original payment method once we receive them. As a small business, we ask customers to cover return shipping. If your order arrives damaged, email info@bestieskinclub.com and we’ll make it right. Refund policy
I entered the wrong address. Can I change it?
Email info@bestieskinclub.com as soon as possible. We can update it if your order hasn’t shipped yet.